First North Western was the biggest train operating company in North West England. We managed 247 stations and operated over 1250 trains per day. Over 26 million passenger journeys were made on our trains every year.

Our aim was to lead the way in transforming travel in the North West.

Aims of First North Western

First North Western’s aim is to lead the way in transforming travel in the North West by consistently providing the highest levels of safety and customer satisfaction. We aim to provide a service which customers use and trust. To do this we have five core values that are reflected in everything we do. These are:

Safety

Our number one priority. We aim to ensure we achieve the highest levels of safety for our customers and staff.

Performance

We constantly measure our performance and will go on to deliver continuous improvement in punctuality and reliability by delivering the initiatives on our Strategic Performance Plan.

Customer Service

We want to deliver the perfect journey for all our passengers and are committed to giving customer satisfaction.

Our People

We are a people business. We have a highly skilled and enthusiastic team and will continue investing in their training and development.

Value for money

We aim to provide value for money for customers every time they travel and provide the North West with efficient and effective rail services.

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